Product Warranties

returns, modifications & cancellation policy

Note to Purchaser: Angel Armor reserves the right in its sole and absolute discretion to modify or replace all or any portion of these policies with respect to subsequent transactions with purchaser.

MODIFYING OR CANCELLING YOUR ORDER

Ballistic Vests and Carriers

Angel Amor’s vests and tactical carriers are custom-made for each order. As such, orders for ballistic vests and carriers cannot be modified or cancelled once an order has been placed. If you require additional vests or carriers, please contact an Angel Armor representative to place an additional order. For orders of products other than vests or carriers, please contact info@angelarmor.com. If you would like to modify your order after it’s been placed, all requests shall be subject to the following terms.

Plates and Concealable Armor Panels

Additional plates and Concealable Armor Panels may be added to existing orders prior to an order being shipped; however, as these items have a thirty (30) day lead-time, your shipment date and shipping cost may be recalculated for any relevant line items. Plates and Concealable Armor Panels may be removed from an order prior to shipment. Removal or cancellation of an order consisting of more than twenty (20) plates shall result in a restocking fee of twenty percent (20%) of the price of removed/cancelled products.

Vehicle Armor

Additional doors may be added to existing orders prior to an order being shipped; however, as these items have a thirty (30) day lead-time, your shipment date and shipping cost may be recalculated for any relevant line items. Doors may be removed from an order prior to shipment. Cancellation of any order for vehicle armor shall result in a restocking fee of fifty percent (50%) of the price of the cancelled products.

Pouches & Accessories

Additional pouches and other accessories may be added to existing orders prior to an order being shipped, however as these items have a thirty (30) day lead-time, your shipment date and shipping cost may be recalculated for any relevant line items. Pouches and other accessories may be removed from an order prior to shipment. Removal or cancellation of an order consisting of more than fifty (50) pouches or other accessories shall result in a restocking fee of fifty percent (50%) of the price of removed/cancelled products.

RETURNS

All warranty returns are governed by the Angel Armor Express Limited Warranty specific to each product. For more information regarding warranty returns, please see the ‘Product Warranties’ section above. For returns other than warranty returns, the following terms apply.

Ballistic Vests and Carriers

Angel Amor’s vests and tactical carriers are custom-made for each order. As such, all sales of ballistic vests and carriers are final unless you have received an improperly sized product. If you believe you have received an improperly sized vest or carrier, you must contact an Angel Armor representative within thirty (30) days of receipt of the product. If Angel Armor determines, in its sole and absolute discretion, that a product does not conform to the sizing requirements specified in the order, then Angel Armor shall, at its election, repair, replace or issue a pro-rated purchase price credit for such product. A Return Materials Authorization (“RMA”) number must be obtained from Angel Armor prior to returning any product by emailing info@angelarmor.com and providing your order number, contact details, and detailed description of the sizing issue. All returns shall be made to Angel Armor’s manufacturing facility indicated in the RMA and must include: (1) proof of date of purchase; and (2) documentation regarding the sizing issue.

Plates and Concealable Armor Panels

Angel Armor accepts returns of plates and Concealable Armor Panels in sealed packaging within thirty (30) days of delivery, and such returns are subject to a twenty percent (20%) restocking fee. Returns of plates and Concealable Armor Panels that are no longer in sealed, original packaging, will be accepted within fourteen (14) days of delivery if the product is in new condition, as determined by Angel Armor in its sole and absolute discretion following an inspection of the returned product. Plates and panels received by Angel Armor in damaged condition, not in its original packaging, or outside of the time frames stated herein shall not be accepted, and no refund shall be issued. An RMA number must be obtained from Angel Armor prior to returning any product by emailing info@angelarmor.com with your order number, contact details, and reason for the return request. Upon approval of the return request, you will be provided with an RMA number, which must be written on the outside of the shipment container. All returns shall be made to Angel Armor’s manufacturing facility indicated in the RMA and must include proof of purchase. Costs associated with shipment of approved returns shall be at your expense, and you bear the risk of loss during shipment. Angel Armor recommends you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection. Refunds shall be processed within approximately fifteen (15) business days of Angel Armor’s receipt of the product in the condition and in accordance with all terms set forth above.

Vehicle Armor

Angel Armor accepts returns of vehicle armor in new condition within thirty (30) days of delivery, and such returns are subject to a fifty percent (50%) restocking fee. No returns of vehicle armor will be accepted after installation into a vehicle has commenced. Vehicle armor received by Angel Armor in damaged condition, not in its original packaging, or outside of the time frame stated herein shall not be accepted, and no refund shall be issued. An RMA number must be obtained from Angel Armor prior to returning any product by emailing info@angelarmor.com with your order number, contact details, and reason for the return request. Upon approval of the return request, you will be provided with an RMA number, which must be written on the outside of the shipment container. All returns shall be made to Angel Armor’s manufacturing facility indicated in the RMA and must include proof of purchase. Costs associated with shipment of approved returns shall be at your expense, and you bear the risk of loss during shipment. Angel Armor recommends you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection. Refunds shall be processed within approximately fifteen (15) business days of Angel Armor’s receipt of the product in the condition and in accordance with all terms set forth above.

Pouches & Accessories

Angel Armor accepts returns of pouches and other accessories in new condition, with all attachments, within thirty (30) days of delivery. Pouches and other accessories received by Angel Armor in damaged condition, not in its original packaging, or outside of the time frame stated herein shall not be accepted, and no refund shall be issued. An RMA number must be obtained from Angel Armor prior to returning any product by emailing info@angelarmor.com with your order number, contact details, and reason for the return request. Upon approval of the return request, you will be provided with an RMA number, which must be written on the outside of the shipment container. All returns shall be made to Angel Armor’s manufacturing facility indicated in the RMA and must include proof of purchase. Costs associated with shipment of approved returns shall be at your expense, and you bear the risk of loss during shipment. Angel Armor recommends you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection. Refunds shall be processed within approximately fifteen (15) business days of Angel Armor’s receipt of the product in the condition and in accordance with all terms set forth above.

Inquire Now

 

Drop us a line, and we will get back to your promptly!

Inquire Now

Drop us a line and we will get back to you promptly!

Nullam quis risus eget urna mollis ornare vel eu leo. Aenean lacinia bibendum nulla sed